Zero Touch AI isn't a technology startup that decided to sell to small businesses. It's a portfolio of real businesses that built AI tools to solve real problems — and then realized other operators could use the same tools.
Derek Santini has been running businesses for over two decades. Multifamily real estate across Massachusetts and Connecticut. A gas station in Wilmington. A life sciences startup. Twenty-plus QuickBooks files that needed to be reconciled every month.
For years, the back office work — bookkeeping, phone calls, follow-ups, data entry — was a constant drain on time and focus. Hiring staff helped but didn't scale. Outsourcing was inconsistent. The work still needed to get done.
When AI tools became capable enough, Derek started building agents. Not to sell them — just to run his own operations. The bookkeeping agent now manages all 20+ QuickBooks files. A property management agent handles tenant communication for hundreds of units. A receptionist agent answers calls.
The tools worked. They worked well enough that it made sense to offer them to other business owners facing the same problems. That's Zero Touch AI.
Years operating businesses across real estate, fuel distribution, and services
QuickBooks files our bookkeeping agent manages in our own portfolio
Every agent we sell to clients runs in our own operations first
Founder & Managing Member
Finance degree from Babson College. 20+ years operating multifamily real estate, gas stations, and service businesses across Massachusetts and Connecticut. Built the first agents for his own portfolio.
Head of Bookkeeping & Partner
Shell leads the bookkeeping practice at Zero Touch AI. She's the human expert in the three-layer AI system — reviewing agent output, managing client relationships, and ensuring every set of financials is accurate before delivery.
The best AI tools for small business are built by people who run small businesses. We know what matters in a P&L because we read them every month. We know what a tenant inquiry looks like because we get them every day.
Our agents handle the routine, repetitive work. The decisions that matter — pricing, hiring, strategy, client relationships — stay with you. We're not automating your judgment. We're freeing up your time so you can use it better.
We don't sell AI because it's exciting. We sell specific outcomes — books delivered by the 10th, calls answered, leads qualified. If we can't tell you exactly what you're getting and measure whether you got it, we won't promise it.
Book a free discovery call. We'll learn about your business and tell you honestly whether we can help — and how.
Book a Free Discovery Call →