Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website located at 0touch.ai and the services provided by Zero Touch AI ("Zero Touch AI," "we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Services

Zero Touch AI provides AI-powered business services including bookkeeping, telephone receptionist services, and custom business automation. The specific scope, deliverables, pricing, and terms of any engagement are set forth in a separate service agreement or proposal provided to you prior to commencement of services.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

2. Eligibility

Our services are intended for businesses and individuals who are at least 18 years of age. By using our website or engaging our services, you represent that you meet this requirement and have the authority to enter into these Terms on behalf of any business you represent.

3. SMS Communications

SMS messages we send may include appointment scheduling confirmations and reminders, service delivery notifications, account and billing communications, and follow-up communications related to your inquiry or engagement.

We use Twilio, Inc. to deliver SMS messages. Your use of our SMS communications is also subject to Twilio's Acceptable Use Policy.

4. User Responsibilities

When using our website or services, you agree to:

• Provide accurate and complete information when requested
• Keep your contact information current
• Use our website and services only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not use our services to facilitate any illegal activity
• Provide timely access to financial records and documentation required for bookkeeping services

5. Confidentiality

We understand that your financial and business information is sensitive. We treat all client information as strictly confidential and use it only to deliver contracted services. Our team members are bound by confidentiality obligations. We do not share client financial information with third parties except as required to deliver services (e.g., QuickBooks platform access) or as required by law.

6. Payment Terms

Service fees are due monthly as specified in your service agreement. Invoices are issued on the first of each month. Payment is due within 15 days of invoice. We reserve the right to suspend services for accounts that are more than 30 days past due. All fees are non-refundable unless otherwise specified in your service agreement.

7. Cancellation

Services are provided on a month-to-month basis unless otherwise specified. You may cancel any service with 30 days written notice to info@0touch.ai. We may terminate services with 30 days notice or immediately upon material breach of these Terms. Upon termination, we will provide you with your financial records and a final delivery of completed work through the termination date.

8. Intellectual Property

All content on our website — including text, graphics, logos, and software — is the property of Zero Touch AI or its content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

Your financial records and business data remain your property at all times. We do not claim any ownership over client data.

9. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely accurate. Bookkeeping services are based on information provided to us — we are not responsible for errors arising from incomplete or inaccurate source documentation.

Zero Touch AI is not a licensed CPA firm. Our bookkeeping services do not constitute tax advice. We recommend working with a licensed CPA for tax preparation and planning.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Zero Touch AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services. Our total liability to you for any claims arising out of or related to a service engagement shall not exceed the total fees paid by you for that service in the three months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Zero Touch AI and its respective officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising out of your use of our services, your violation of these Terms, or your violation of any third-party rights.

12. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Middlesex County, Massachusetts, and you consent to personal jurisdiction in those courts.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Terms.

14. Contact

Questions about these Terms should be directed to: